Policies

 

Shipping

      We ship Monday/Thursday orders typically ship within 2-4  business days of order placement. Due to handling time selecting next day air or 2-3 day shipping does not mean it will arrive next day or in 3 days, this refers only to the time frame once the order has been shipped.

       No shipping on holidays. There are time when orders may be delayed due to inclement weather or Holidays. In the event that you would like to specify a shipping date your order must be placed at least 4 days prior to the shipment date.  Include requested information with you order and a follow up email.  In the event of any delays or changes in shipment you will be contacted via email.

 

Live Fish Guarantee

      We pride ourselves in raising and selling top quality healthy fish and invertebrates. Customer service is extremely important to use, feel free to reach out for any concerns or questions.

      In the rare event in which there is a problem with you live order the following criteria must be meet for a credit. Order must be inspected and documented with photos and video within 1 hour of delivery. Inspect the packaging and live fish before opening. Shipping cost is non-refundable. Refunds will be issued in the form of a credit to onlyfinsfish.com or replacement as requested.  Shipping cost is non-refundable. No refunds will be given for the following circumstances; 1)Items left out in weather for extended periods of extreme temperatures  2) Delays caused by shipping carrier  3) Items not documented and/or email  not sent within 1 hour of delivery.  It is the customers responsibility to pick up or reschedule any items held at the Post office, UPS or Fedex.

 

Canceled Orders

      Orders cancelled within 12 hours will be subject to a $5 restocking free. After 12 hours  there will be a 40% restocking fee to offset time and lost opportunity for holding fish/invertebrates.  

 

Canceled Orders

      Orders cancelled within 12 hours will be subject to a 10% restocking free. After 12 hours  there will be a 30% restocking fee to offset time and lost opportunity for holding fish/invertebrates.